A. As each item is handcrafted individually and in some cases patterned hammering is used, we can replicate some items, but there may be a variance due to the nature of the product. Generally items constructed with special stones cannot be replicated due to the individual nature of each stone.
Please contact us and we can discuss this further.
A. Yes. We have a 12 month warranty. If any faults are due to defective manufacturing we will repair or replace, with the exception of the earring hooks, posts and clasps as they are of a delicate nature and cannot be guaranteed with wear and tear. We will not warranty any product that has been mistreated or neglected. Please email us at firstname.lastname@example.org for any further information.
Our sterling silver jewellery is handmade and as such is subject to small variances. These are not considered faults and are a sign of the individuality of the piece.
As we are a small individual design studio, any special order products would need to allow up to 30 days until dispatch.
Any special orders would need to be paid for before work is commenced.
We advise that to care for your piece of jewellery do not wear whilst swimming, showering or during vigorous exercise. Avoid exposure to perfumes, hairsprays, cosmetics and cleaning agents.
Limit exposure to excessive heat or long periods of direct sunlight.
Avoid the use of harsh cleaning products as they could damage, stones, clasps and other delicate parts. Here are some care guidelines to follow:
Plain silver is usually suitable for everyday wear unless it is a fragile design. It can be cleaned with a silver cleaning cloth. More difficult or stubborn tarnishing may require use of a commercial cleaning metal polish or silver foam.
Burnished or Matte silver is usually suitable for everyday wear unless it is a fragile design. The use ofpolishing cloths are unsuitable for matte finish jewellery. It is recommended to wash matte silver with warm soapy water or apply a paste made from bicarbonate of soda and water. Rub the paste on the jewellery piece, allow it to sit for a couple of minutes, then rinse in water. Silver cleaning foam can also be used.
Pearls are suitable for occasional wear only. Direct exposure to cosmetics and cleaning agents may affect the lustre and colour of the pearl. They should be cleaned with a soft cloth or warm soapy water.
Stone-set jewellery can be suitable for everyday wear but will depend on the design. Stone set jewellery should be cleaned with warm soapy water.
Brass and Copper is suitable for everyday wear. It can be cleaned with a silver cleaning cloth; however more difficult tarnishing may require the use of a commercial cleaning polish such as Silvo or Brasso.